Privacy Policy

Last updated: January 16, 2026

MetroTrack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

1. Information We Collect

Location Data: When you use live tracking features, we access your device's location to track your metro journey progress. This data is processed locally on your device and is not stored on our servers unless you choose to login.

Authentication Data: If you choose to login, we collect your phone number for authentication via OTP. This is stored securely and used only for login purposes and cloud sync of your trip history and settings.

Email Address: If you subscribe to our beta waitlist or notifications, we collect your email address to send you updates about the app.

Usage Data: We may collect anonymous usage statistics to improve app performance and features.

2. How We Use Your Information

• To provide live journey tracking functionality
• To send wake-up call reminders and arrival alerts (requires login)
• To sync your trip history and settings across devices (requires login)
• To notify you about app updates and beta access
• To improve our services and user experience

3. Device Permissions

We request the following permissions:

• Location: For real-time journey tracking
• SMS: For auto-filling OTP during login (optional)
• Notifications: For arrival alerts and call reminders
• Phone: For call reminder feature (requires login)
• Foreground Service: To continue tracking when app is in background

4. Data Storage & Security

MetroTrack operates primarily offline. Your journey data, preferences, and ride history are stored locally on your device by default.

If you choose to login, your trip history and settings are synced to our cloud servers for backup and cross-device access. This data is encrypted and accessible only to you.

Email addresses collected for the beta waitlist are stored securely and used only for communication purposes.

5. Data Retention

• Local data: Stored on your device until you uninstall the app or clear app data
• Cloud-synced data (if logged in): Retained until you request deletion
• Email addresses: Retained until you unsubscribe from the waitlist

6. Third-Party Services

We do not sell, trade, or share your personal information with third parties. We may use analytics services to understand app usage patterns, but this data is anonymized.

7. Your Rights

• Access: You can request access to your personal data
• Deletion: You can request deletion of your data from our servers and waitlist
• Location: You can disable location permissions in your device settings
• Data Export: You can request a copy of your cloud-synced data

8. Children's Privacy

Our app is suitable for all ages. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes through the app or email.